TRANSCEND
Patient Advocacy
Every engagement starts with your story. From there, we build a plan around the level of support you need — whether that's a single consultation or ongoing, hands-on case management.
Flat-fee, predictable pricing so you know exactly what to expect before work begins. Each engagement starts with the Initial Consultation — its fee is credited toward your case fee if you move forward.
A one-time intake meeting to review the medical situation, understand what's needed, and scope the right level of support. This fee is credited toward your case fee if you move forward with ongoing navigation.
For situations involving a single facility and a clear, contained timeline — for example, one hospital admission with a straightforward discharge. Includes record review, family briefing, and a printed care coordination summary.
For situations involving multiple specialists or one care transition (e.g., hospital to rehab or home), with moderate documentation and coordination needs across providers who may not be communicating with each other.
For situations involving multiple specialists, multiple care transitions, ongoing escalations, and/or special circumstances such as religious care directives or legal considerations. Includes full documentation suite: care coordination tracker, lab trend analysis, escalation scripts, and discharge coordination packet.
Bill audits, error identification, insurance appeals, and payment negotiation. Up to 80% of hospital bills contain errors — we find them. You only pay the percentage fee if savings are found.
Note: Hourly Ongoing Care Management retainers will be introduced once Transcend has an established track record of client cases. For now, all navigation work is offered as flat-fee, predictable pricing.
We talk through your situation, your goals, and what kind of support would help most right now.
We outline which services fit your needs and agree on scope, communication, and availability.
We get to work — attending appointments, reviewing records, coordinating with providers, and keeping you informed every step of the way.
We adjust the plan as your situation changes, for as long as you need support.
That's the most common first message we get. Reach out and we'll help you figure out what kind of support fits your situation.
Request a Consultation